Customer Service

What is Pen Store?
We've been around for a while! In Scandinavia at least, where we're the biggest in our field. Pen Store started in the beginning of 2010, and has since then sold literally millions of pens. So we can safely say that we know pens quite well.

What's the Shipping costs?
The shipping depends on the total weight of your order. You will see the shipping cost when you go to the checkout, before you pay.

Under 500 g: €4.95
Over 500 g: €9.95

Where do you ship?
We ship to all countries within the EU.

If you order from Sweden, please go to: PenStore.se
If you order from Denmark, please go to: PenStore.dk
If you order from Finland, please go to: PenStore.fi
If you order from Norway, please go to: PenStore.no

From where do you ship?
Our warehouse is placed in Stockholm, Sweden.

How long is the delivery time?
We ship within 24 hours (on weekdays) and the shipping takes 2-5 business days, depending on destination.

And if I order products that's not in stock?
Products out of stock is clearly marked when you order. If your order contains products out of stock, the whole order will be set on hold until it's complete. Usually maximum one week.

How do I pay?
By Visa or Mastercard. Safe and secure via DIBS Online Payments.

Is VAT included?

Any other additional costs or fees?
Not at all.

Du you have any other questions? Please contact us, and we'll help you out!

E-mail: contact@penstore.com
Phone: +468-515 10 250 (Sweden)
Our store in Stockholm: Click here for more information

Company: Pen Store Sthlm AB, VAT. no: SE556797007301
Company address: Pen Store / Pen Store Sthlm AB, Hornsgatan 98, SE-11821 Stockholm, Sverige